Shipping & Refunds

General Refund Policy

At OPZEROTRACE, we are committed to ensuring our customers are completely satisfied with their purchases. All products purchased from our website are eligible for a refund within 30 days from the date of purchase. To qualify for a refund, products must be returned in their original condition, including all original accessories and packaging.

General Shipping Policy

All shipping rates and estimated delivery times are calculated at checkout based on your delivery address and order details. Please note that OPZEROTRACE is not responsible for lost, stolen, or damaged items once they are handed over to the shipping carrier; any optional third-party package insurance purchased is strictly a separate agreement between you and the insurance provider. For international orders, customers are solely responsible for understanding local import laws and paying any applicable duties or taxes.

Digital Products

Ebooks and courses are delivered electronically. Because they cannot be "returned," digital purchases are refundable within the same 30-day window provided less than 30% of the content has been accessed. [OPZEROTRACE: confirm your digital refund terms]

How To Request A Refund

Contact our support team with your order number and reason for return. We will issue instructions and a return reference within one business day. Approved refunds are issued to the original payment method. Open a support request →

[OPZEROTRACE: have counsel review this policy before launch]